Cancellation Briefing

Cancellation Briefing

Right to cancel

The customer has the right to cancel this contract within 14 days without stating reasons. The cancellation period is fourteen days starting from the day on which the customer or a third party nominated by the customer who is not the carrier took the goods into his possession.

In order to exercise the right to cancel, the customer must inform TT Trendtime GmbH (TT Trendtime GmbH, Sophienstraße 5, 51149 Cologne, Phone: +49 2203/92846-0 Fax: +49 2203/92846-29, Email: by means of a clear declaration (e.g. a letter sent via post or by phone, fax or Email) of his decision to cancel this contract. The customer may use the attached sample cancellation form which is however not mandatory.

For the cancellation period to be upheld, it is sufficient that the customer dispatches the notification of exercising the right to cancel before expiry of the cancellation period or declares the cancellation by phone.

Consequences of cancellation:

If the customer cancels this contract, TT Trendtime GmbH must reimburse to the customer all payments which TT Trendtime GmbH received from the customer, including the delivery costs (with the exception of the additional costs resulting from the fact that the customer chose a type of delivery other than the inexpensive standard delivery offered by TT Trendtime GmbH), immediately and at the latest within fourteen days from the day on which the notification of his cancellation of this contract was received at TT Trendtime GmbH. For this repayment, TT Trendtime GmbH uses the same means of payment which the customer used in the original transaction, unless something different was expressly agreed with the customer; under no circumstances will the customer be charged for this reimbursement. TT Trendtime GmbH may refuse to carry out the reimbursement until TT Trendtime GmbH has received the goods back or until the customer has provided notification that he has sent the goods back, depending which of these happens first.

The customer must return or transfer the goods to TT Trendtime GmbH, Sophienstraße 5, 51149 Cologne immediately and in all cases within no more than fourteen days of the day on which TT Trendtime GmbH informs of the cancellation of its contract.  The period is upheld if the customer dispatches the goods before expiry of the fourteen-day period.

The customer bears the direct costs of the return delivery of the goods.

The customer only has to pay for any loss in value of the goods if this loss in value is a result of a handling of the goods which was necessary to carry out an inspection of their nature, features and functioning.

NOTE: E X C L U S I O N of right to cancellation

In accordance with § 312g Para. 2 of the German Civil Code (BGB), in the case of distance selling contracts, goods which are not prefabricated or for the manufacture of which an individual selection or specification by the customer is definitive or which are clearly customised to the customer’s personal needs, sealed audio or video recordings or computer software insofar as the seal was removed after the delivery, as well as papers, journals or pictorials with the exception of subscription contracts are, in particular, excluded from the right to cancellation.

The right to cancellation does not apply if the customer is a company operator in accordance with § 14 of the German Civil Code (BGB), i.e. a natural or legal person or a private company with legal capacity which is exercising its commercial or independent occupational activity on concluding the legal transaction.

Please use the return sticker included in each delivery when returning goods.